Return, Refund and Cancellation Policy

This Return, Refund and Cancellation Policy applies to membership registrations and online payments made through the website of Travel Professionals Club (TPC Kerala), available at https://tpckerala.in.

TPC Kerala provides membership and related professional networking services. As these services are digital in nature, physical product returns are not applicable.

Please review this policy before making a membership payment.

• Membership fees must be paid through the payment methods made available on the TPC Kerala website.
• Applicants are advised to verify their membership category, applicable fee and payment details before completing a transaction.
• A payment confirmation or transaction reference should be retained for future communication or refund requests.

Refund requests may be considered in the following circumstances:

• Duplicate payment: The same membership fee has been successfully paid more than once for the same membership transaction.
• Failed transaction with debit: The applicant's bank account or payment instrument has been debited, but the payment has not been successfully recorded by TPC Kerala.
• Payment or technical error: An incorrect or unintended charge has occurred due to a verified payment processing or technical error.
• Membership activation failure: A successful payment has been received, but the membership has not been activated because of a verified technical or administrative issue that cannot be resolved appropriately.
• Other eligible circumstances: Refunds may be considered where required by applicable law or where TPC Kerala determines that a refund is appropriate under its applicable membership rules.

Each request will be reviewed against the relevant membership and transaction records.

Except where a refund is required by applicable law or approved by TPC Kerala, membership fees may not be refundable in the following circumstances:

• The member has already been activated and the membership service has been made available.
• The member decides not to use the membership services after activation.
• The applicant provides incorrect information or selects an unintended membership category and requests a change after activation, where the applicable membership rules do not permit such a change.
• The applicant changes their mind after the membership service has been provided.

• An applicant may contact TPC Kerala to request cancellation of a membership application before membership activation.
• The cancellation request will be reviewed based on the application's current status and the applicable membership rules.
• Where a membership fee has already been paid, cancellation does not automatically guarantee a refund. Refund eligibility will be assessed under this policy.
• Once membership has been activated, cancellation requests will be handled in accordance with the applicable membership rules and any legal obligations.

To request a refund, please email support@tpckerala.in with the following information:

• TPC Kerala will review the refund request and verify the relevant membership and payment records.
• Additional information may be requested if required to investigate the transaction.
• Eligible refund requests will be approved in accordance with this policy and applicable law. The applicant will be informed of the outcome through the contact details provided.

• Once a refund has been approved, TPC Kerala will initiate the refund through the applicable payment gateway or payment service provider, where supported.
• The time required for the refund to appear in the applicant's account depends on the payment gateway, bank, card issuer, or other payment service provider.
• If a refund has not been received within the timeframe communicated by TPC Kerala or the payment provider, the applicant may contact support with the original transaction reference and refund details.

In certain circumstances, a payment may remain pending or may be debited from the applicant's account without immediate confirmation on the website.

• Applicants should first check the transaction status with their bank or payment provider.
• If the amount was debited but the payment was not recorded by TPC Kerala, please contact support@tpckerala.in with the transaction details. The payment will be verified, and any eligible refund will be handled in accordance with this policy and the payment provider's procedures.

Membership applications are subject to the applicable review and approval process.

Following approval and successful payment confirmation, membership may be activated automatically through the website. Where the system supports it, members can then access their dashboard and download their membership certificate.

If payment is successful but membership activation or access fails, please contact support@tpckerala.in for assistance. TPC Kerala will investigate and take appropriate corrective action, including processing an eligible refund where applicable.